How can we help?

VESTRA is a premium B2B wholesale marketplace for verified fashion businesses. Approved brands, distributors and retailers trade authentic branded stock with escrow-protected payments — no consumers, no tyre-kickers.

Registered businesses only: brands, wholesalers, distributors and retailers with a valid company registration and VAT/Tax ID. VESTRA is not a consumer shop.

Create an account, choose whether you buy or sell, and add your company details. You then upload a business document for verification. Once approved, your account is unlocked (Freischaltung).

To protect our members, seller identities and full product imagery are visible only to registered and approved businesses. Complete your verification to unlock the full catalogue.

Add items to your cart and check out. Your saved company, delivery and billing details prefill automatically — you can edit them per order. Confirm and you are done.

Each listing shows its minimum order quantity (MOQ) and, where relevant, a carton or pack step. Quantities snap to these so orders always match how the seller ships.

Yes. On offer-enabled listings use "Make an offer" to propose a price and quantity. The seller can accept, counter or decline; when accepted, an invoice is issued automatically.

Open your buyer dashboard → Orders. Each order shows a status timeline and tracking number, and you are notified at every step.

Pool your order with other buyers to reach a volume that unlocks better pricing. Join an open pool from the Group buys page.

Your payment is held securely and released to the seller only after you confirm delivery. If something goes wrong before release, VESTRA can refund you in full — your money is never handed over on trust alone.

Card payment via Stripe with escrow protection, or bank transfer against an automatic invoice. Choose whichever suits your business.

Buyers pay a fixed 3.8% escrow-protection fee on escrow orders. Bank-transfer invoicing is also available. There are no hidden charges.

Before the funds are released you can open a dispute. If it cannot be resolved, VESTRA refunds you in full and the commission is reversed too.

Yes — every order produces an automatic PDF invoice showing the seller's company and bank details, ready for your accounts.

Register as a seller, verify your business, and start listing. Our team can also import your catalogue for you from a PDF or price list — just ask your concierge.

In Profile → Payouts, connect your bank through Stripe. When a buyer confirms delivery, your payout (minus commission) is transferred to your bank automatically. VESTRA never sees your bank credentials.

Tiered by membership: Starter 3.5%, Pro 3.2%, Elite 2.8%. The rate is only applied to completed sales.

Starter, Pro and Elite differ in monthly listing quota and commission rate. A one-time onboarding fee applies. Compare them on the Membership page.

Your seller dashboard → Orders lets you confirm payment, ship with a tracking number, and mark orders complete. Buyers are notified at each step.

Open your dashboard → Profile. Company, VAT, address and bank details for invoices can all be edited there at any time.

Upload the document requested in your dashboard. Our team reviews it and unlocks your account. You can see the status of each request in real time.

Change it in Profile. If you are locked out, use "Forgot password" on the sign-in page to receive a reset link by email.

Enable notifications from the app box on the homepage. You will then be pinged instantly about offers, orders and messages — even when the site is closed.

Yes. Switch language any time from the selector in the top bar. VESTRA is available in several European languages.

Every business is checked before it receives full access. You only ever trade with verified brands, distributors and retailers.

Money moves only when both sides are protected: the buyer's funds are secured up front and released to the seller after delivery is confirmed.

Keeping messages and payments on VESTRA is what makes the escrow guarantee possible. For your protection, attempts to share off-platform contact or bank details in chat are blocked.

Contact your VESTRA concierge below. Report anything that looks wrong — a listing, a member or an order — and we will act on it.