Terms of Service
Operator: acerasoft LLC, 8 The Green, Suite B, Dover, Delaware 19901, USA (“VESTRA”, “we”). Effective: 26 June 2026. By creating an account, joining the waitlist, listing, ordering or otherwise using VESTRA, you confirm you are a business acting in a commercial capacity and you accept these Terms.
1. What VESTRA is
VESTRA is a B2B wholesale marketplace connecting verified business sellers and buyers. VESTRA is an intermediary and technical platform only. It is not a party to any sale; it does not own, hold, inspect, store, ship or take title to goods, and does not custody funds (a licensed third-party escrow/payment provider does). Contracts of sale are concluded exclusively between buyer and seller.
2. Business users only (no consumers)
VESTRA is strictly for businesses (B2B); it is not directed to consumers and consumer-withdrawal rights do not apply. You must complete verification (KYB/KYC) before transacting and warrant that all information you provide is accurate and kept current.
3. Listings, orders & fulfilment
Sellers are solely responsible for their listings and for the legality, safety, conformity, labelling, description, pricing, authenticity, delivery, warranties and taxes of their goods. An order forms a binding contract between buyer and seller; VESTRA is not responsible for either party's performance.
4. Payments, escrow & fees
Payments are processed and held in escrow by a licensed third-party provider and released per agreed conditions (e.g. buyer confirmation / verified delivery). VESTRA charges a platform commission (a seller commission plus a buyer-protection fee) and/or membership fees; provider fees apply as charged. Fees are shown before checkout and are non-refundable except where required by law.
5. Authenticity & intellectual property
Only genuine, lawful goods the seller is entitled to sell may be listed. Counterfeit, replica and unverified grey-market goods are prohibited; we operate a notice-and-takedown process (see the IP & Anti-Counterfeit Policy).
6. Prohibited conduct
No illegal activity, fraud, misrepresentation, IP infringement, circumvention of verification/escrow/fees, scraping, or off-platform solicitation to evade fees or protections. You are responsible for all activity under your account and for keeping your credentials secure.
7. Disclaimer of warranties
The platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted/error-free operation. VESTRA does not warrant or guarantee any seller, buyer, listing, good, description, authenticity, quantity, quality or delivery, the outcome of any transaction, or any third-party provider.
8. Limitation of liability
To the maximum extent permitted by applicable law: (a) VESTRA is not liable for the goods, listings, acts or omissions of buyers, sellers or third parties, for non-delivery, defects or authenticity, or for any dispute between users; (b) VESTRA is not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, business, goodwill or data; and (c) VESTRA's total aggregate liability arising out of or relating to the platform or these Terms shall not exceed the greater of the platform fees actually paid by you to VESTRA in the three (3) months before the event giving rise to the claim, or EUR 100. Nothing excludes liability that cannot be limited by law (e.g. fraud, gross negligence, or death/personal injury caused by our negligence); your mandatory rights are unaffected.
9. Indemnification
You agree to indemnify, defend and hold harmless acerasoft LLC, its affiliates, officers, members and staff from and against any claims, demands, losses, liabilities, fines, penalties, damages and reasonable legal costs arising out of or related to your use of the platform, your goods, listings or content, your transactions, your breach of these Terms or of any law, or your infringement of any third-party right.
10. Suspension & termination
We may suspend, restrict or terminate access at any time, with or without notice, for breach, suspected fraud, legal/risk reasons, non-payment or repeated infringement. Provisions that by their nature should survive (including sections 7–9 and 11–13) survive termination.
11. Content licence & force majeure
You grant VESTRA a non-exclusive licence to host and display your listings and content for the purpose of operating the platform, and warrant you hold the rights to do so. VESTRA is not liable for any failure or delay caused by events beyond its reasonable control (force majeure).
12. Changes
We may update these Terms; the current version is published here with its effective date. Continued use after changes constitutes acceptance.
13. Governing law & disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Subject to mandatory law, the courts located in Delaware shall have jurisdiction; the parties may agree to resolve B2B disputes by binding arbitration. Mandatory provisions of the user's local law and the EU ODR platform (ec.europa.eu/consumers/odr) remain available where applicable.
14. Miscellaneous
If any provision is unenforceable, the remainder stays in effect (severability). These Terms are the entire agreement on their subject matter. We may assign these Terms in connection with a merger, acquisition or sale of assets; you may not assign without our consent. Our failure to enforce a provision is not a waiver.
Acceptance is recorded at registration (date, version, language). Contact: legal@vestrasales.com