Account & Security
How do I update my company details?
Log in to your account and go to Company Settings. Material changes (registered address, UBO changes, VAT number) require re-verification. Update details promptly — providing outdated information may suspend your ability to transact.
What if I forget my password or lose account access?
Use the "Forgot password" link on the sign-in page. If you have lost access to your registered email, contact support@vestrasales.com with proof of identity and company ownership.
Can I delete my account?
Yes. Contact legal@vestrasales.com to request account deletion. Note that records relating to completed transactions must be retained for the legally required period (typically 5–10 years depending on jurisdiction) and cannot be deleted from our compliance archive.
How does VESTRA protect my personal data?
VESTRA collects only the data needed to operate the marketplace and comply with AML/KYC obligations. Data is encrypted in transit (TLS) and at rest. We do not sell personal data to third parties. For your full rights (access, rectification, erasure, portability), see our Privacy Policy or email privacy@vestrasales.com.
Where is my data stored?
Platform and user data is stored on EU-based servers. Where data is transferred outside the EEA (e.g., to our US-based parent entity or KYC providers), appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.