Seller Agreement
Between acerasoft LLC and the registered business seller. Effective: 26 June 2026.
1. Verification
Provide and keep current business registration, tax/VAT ID and beneficial-owner identity.
2. Seller of record
The seller is the legal seller of its goods and is solely responsible for conformity, safety, delivery, warranties and taxes. VESTRA is an intermediary only and is not a party to the sale.
3. Authenticity & right to sell
For every item listed on VESTRA, the seller gives the following warranty: the goods are genuine (not counterfeit, replica or imitation); the seller is lawfully entitled to sell them in the destination market; and — for branded goods — the goods were first placed on the EEA market by or with the consent of the trade-mark owner (EEA exhaustion), or the seller holds documented authorisation to sell them in the EEA. The seller will provide written proof of authenticity and lawful provenance (e.g. supplier invoice, authorisation letter) on request by VESTRA, a buyer or a rights holder, within 5 business days.
4. Seller warranty & full indemnification
The seller warrants the accuracy of every declaration made under §3. The seller fully indemnifies, defends and holds harmless acerasoft LLC, its affiliates, officers, members and staff from and against all claims, demands, losses, damages, fines, penalties and reasonable legal costs — including claims by brand owners, customs authorities, buyers, and any other third party — arising out of or relating to: (a) any breach of the §3 warranty; (b) the goods being counterfeit, infringing, unlawfully sourced or not exhausted under EEA trade-mark law; or (c) any misrepresentation in a listing. This indemnity applies regardless of whether VESTRA was aware of the breach. VESTRA's own liability remains limited as set out in the Terms of Service.
5. Per-listing declaration
By submitting each listing the seller expressly confirms: “I confirm this product is genuine, lawfully acquired, and was first placed on the EEA market by or with the brand owner's consent. I accept full personal and corporate liability for any third-party claims against VESTRA arising from a breach of this declaration.” This declaration is recorded at the time of submission and forms part of the seller's contractual obligations.
6. Notice-and-takedown
The seller will comply with the IP & Anti-Counterfeit Policy, respond to notices, and accept removal of listings pending resolution.
7. Orders, escrow & payouts
Funds are held in escrow and released after buyer confirmation / verified delivery, less VESTRA's commission.
8. Strikes & suspension
Counterfeit, IP infringement, repeated valid complaints or fraud lead to removal, strikes and suspension. Manifest counterfeit/fraud may cause immediate suspension.