Payments, Escrow & Refunds
How payment works
Buyers pay via the licensed escrow provider (SEPA bank transfer for EU B2B; cards available). Funds are held in escrow — VESTRA never holds the money.
Escrow release
Funds release on buyer confirmation, verified delivery, or expiry of an agreed auto-release window if no dispute is raised. The provider disburses seller payout + VESTRA commission.
Fees
VESTRA charges a platform commission per order — a seller commission plus a small buyer-protection fee — and/or a membership fee; provider fees as charged. Exact amounts are shown before checkout.
Refunds & disputes
During a dispute funds remain in escrow. If resolved for the buyer (non-delivery, materially not-as-described, proven counterfeit), escrowed funds are refunded before release.
Chargebacks
SEPA payments are not subject to card chargebacks; card payments follow the provider's process.