Seller Agreement
Between Acerasoft LLC and the registered business seller. Effective: 26 June 2026.
1. Verification
Provide and keep current business registration, tax/VAT ID and beneficial-owner identity.
2. Seller of record
The seller is the legal seller of its goods and is solely responsible for conformity, safety, delivery, warranties and taxes. VESTRA is an intermediary only and is not a party to the sale. Where Acerasoft LLC buys goods from the seller in order to resell them, Acerasoft LLC is the seller of record towards that buyer and invoices in its own name (Terms of Service, section 3c); the warranties the seller gives below are then given to Acerasoft LLC. VESTRA may also, by prior agreement with a seller, issue invoices in that seller's name and on their behalf; the seller then remains the seller of record.
3. Authenticity & right to sell
For every item listed on VESTRA, the seller gives the following warranty: the goods are genuine (not counterfeit, replica or imitation); the seller is lawfully entitled to sell them in the destination market; and — for branded goods — the goods were first placed on the EEA market by or with the consent of the trade-mark owner (EEA exhaustion), or the seller holds documented authorisation to sell them in the EEA. The seller will provide written proof of authenticity and lawful provenance (e.g. supplier invoice, authorisation letter) on request by VESTRA, a buyer or a rights holder, within 5 business days.
4. Seller warranty & full indemnification
The seller warrants the accuracy of every declaration made under §3. The seller fully indemnifies, defends and holds harmless Acerasoft LLC, its affiliates, officers, members and staff from and against all claims, demands, losses, damages, fines, penalties and reasonable legal costs — including claims by brand owners, customs authorities, buyers, and any other third party — arising out of or relating to: (a) any breach of the §3 warranty; (b) the goods being counterfeit, infringing, unlawfully sourced or not exhausted under EEA trade-mark law; or (c) any misrepresentation in a listing. This indemnity applies regardless of whether VESTRA was aware of the breach. VESTRA's own liability remains limited as set out in the Terms of Service.
5. Per-listing declaration
By submitting each listing the seller expressly confirms: “I confirm this product is genuine, lawfully acquired, and was first placed on the EEA market by or with the brand owner's consent. I accept full personal and corporate liability for any third-party claims against VESTRA arising from a breach of this declaration.” This declaration is recorded at the time of submission and forms part of the seller's contractual obligations.
6. Notice-and-takedown
The seller will comply with the IP & Anti-Counterfeit Policy, respond to notices, and accept removal of listings pending resolution.
7. Orders, escrow & payouts
Funds are held in escrow and released after buyer confirmation / verified delivery, less VESTRA's commission.
8. Strikes & suspension
Counterfeit, IP infringement, repeated valid complaints or fraud lead to removal, strikes and suspension. Manifest counterfeit/fraud may cause immediate suspension.
9. Orders Acerasoft LLC invoices in its own name — purchase price & settlement
This section applies only to orders for which Acerasoft LLC issues the invoice in its own name (Terms of Service, section 3c). For those orders Acerasoft LLC buys the goods from the seller and resells them: the seller's counterparty is Acerasoft LLC, not the buyer, and §2 of this Agreement applies accordingly.
- Purchase price. The price and quantity confirmed for that order in the seller's dashboard, plus any shipping cost agreed for it, less any platform commission that applies to that order. The order page states the amount payable; no other charge is deducted without the seller's written agreement.
- Invoicing. The seller invoices Acerasoft LLC for that amount (reverse charge or export treatment where applicable). Each party remains responsible for its own taxes and filings.
- When an order is “successful”. All of the following must be true: (a) the buyer's payment for the order has been received in full and has cleared; (b) the goods have been delivered to the buyer; (c) the buyer's claim window — 3 business days from delivery, see the Returns & Claims policy — has closed with no claim open; and (d) no chargeback, reversal or refund is pending on the order.
- Settlement. Acerasoft LLC pays the purchase price within 5 business days after the order becomes successful, by transfer to the bank account held in the seller's verified profile and in that seller's own name. Keeping those details current is the seller's responsibility; payment to a third party is not made.
- Orders that are not successful. Cancelled orders, orders the buyer has not paid, and orders refunded to the buyer do not give rise to settlement. Where a claim is upheld in part, settlement is reduced by the amount credited to the buyer. Acerasoft LLC may set off amounts already paid, and any amount the seller owes under §4, against later settlements.
- Title and risk. Title to the goods passes to Acerasoft LLC at the moment they are handed to the carrier for the buyer, and passes on to the buyer on the terms stated on Acerasoft LLC's invoice. Risk follows the delivery terms of that invoice.
- No change to the seller's warranties. The warranties and the indemnity in §3 and §4 are given to Acerasoft LLC for these orders and are unaffected by this section. A defect the buyer establishes against Acerasoft LLC may be passed back to the seller on the same terms.